THE CONTENT MACHINE

Refund and Cancellation Policy

Introduction


The Content Machine is committed to providing top-notch marketing solutions tailored to our clients' unique needs. Our services include social media content creation, marketing campaigns, project management, and various coaching and consulting services. Our business operates online, with occasional travel to client locations as required.

Refund Policy

  1. Discretionary Refunds

  • All refunds are at the discretion of The Content Machine.

  • Due to the customized nature of our services, refunds are considered on a case-by-case basis.

  • Refunds are typically considered only in exceptional circumstances, such as significant unforeseen conditions (e.g., illness, natural disaster) that hinder the client's ability to continue with our services.

  1. Scope of Work and Changes

  • We conduct a thorough upfront assessment and provide an extensive scope and proposal for our clients.

  • For custom content and campaigns, we ensure our deliverables meet client standards based on the initially defined scope of work.

  • If there is a change in the scope of work, The Content Machine reserves the right to redefine the scope and present additional costs or proceed with the original scope if the client does not wish to continue.

  • Refund requests due to changes in scope or cancellations must be brought to our attention before significant work has been done.

  1. Processing Refunds

  • If a refund is deemed necessary by The Content Machine, it will be processed through our standard payment processor.

  • Refunds for digital products or subscription-based services are not available; all sales are final for these products.

Cancellation Policy

  1. Notification of Cancellation

  • Clients must notify The Content Machine of their intent to cancel via email at [email protected] or via text message.

  • A 30-day notice is required for cancellations.

  1. Contractual Obligations

  • Clients who enter into a contract with The Content Machine for a predetermined period cannot cancel their contract unless The Content Machine agrees to the cancellation and mutually agreed-upon terms are established.

  • Any applicable cancellation fees will be discussed at the time of cancellation, with The Content Machine holding the final decision on terms and approval.

  1. Client Responsibilities

  • Clients are responsible for thoroughly understanding the scope of work provided by The Content Machine before committing to our services.

  • Clients must ensure that the quality and scope of work provided meet their standards and expectations.

Communication and Support

  • For any refund or cancellation requests, clients can contact us via email at [email protected] or via text message, 904-822-1199.

  • Our typical response time for handling such requests is 48 hours.

Legal and Compliance

  • The Content Machine complies with all relevant laws and regulations regarding refunds and cancellations.

  • Any disclaimers or limitations of liability will be clearly outlined in our service agreements.

Additional Information

  • Exchanges or replacements instead of refunds may be offered at the discretion of The Content Machine.

  • Partial refunds for services or bundled products will be handled on a case-by-case basis, depending on the circumstances.